Frequently Asked Questions

  1. Do I get an email notifying me of my approved site access?
  2. How long does my password need to be?
  3. What do I do if my match order does not load?
  4. Who do I contact when my match file is completed?
  5. How do I place an order?
  6. What type of file can I use for a match upload?
  7. How do I pay and what forms of payment are accepted?
  8. Will I be notified when my order ships?
  9. How soon can I expect delivery?

Do I get an email notifying me of my approved site access?

Yes, you will receive an email with your approval shortly.


How long does my password need to be?

The password should be a minimum of six characters


What do I do if my match order does not load?

Please contact us via phone or email and we will provide assistance.


Who do I contact when my match file is completed?

As soon as your file is completed you will receive a confirmation of your order and a Pinnacle sales representatives will be contacting shortly.


How do I place an order?

It is very easy, just follow the guided steps to place your order.


What type of file can I use for a match upload?

The system will accept a Microsoft Excel file version 1997-2003 (.xls format)


Will I be notified when my order ships?

You will receive an email confirmation of your order along with any special instructions requested.


How soon can I expect delivery?

You can expect delivery of your order within 3-5 business days and shipping is FREE.